Sucess Story - Naturals

THE COMPANY

A pioneer in the Indian beauty salon industry, Naturals was one of the first to introduce the concept of unisex salons in the country. By offering a convenient way for families and couples to cater to their grooming needs all under one roof, Naturals Unisex Salons led the way for the trend of unisex salons in India.

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THE CHALLENGE

Efficient Franchise Operations’ Management

Lack of centralized billing to control revenue inflow

Lack of control on royalty collections

Customer waiting time on higher side to avail service

Customer walk in classification

Employee performance & Productivity tracking

KEY OUTCOMES ACHIEVED

  • Customer footfall and walk-in trends
  • Optimum resource allocation inside saloon services based on customer walk-in insights
  • Increased customer confidence due to a predictable and consistent waiting time.
  • Control on revenue inflow across all franchisee through centralized billing platform
  • Business predictability

ADDED IMPLEMENTATIONS

  • Loyality program integration
  • Social media integration
  • Online payment

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